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Terms & Conditions

The most important topics are listed below to help you navigate through our service agreement:

We pack and secure our products for safe delivery in UN approved containers and boxes. SWe use responsible and approved freight companies world-wide.

When you receive goods delivered by you need to know how transport companies try to minimise their responsibility and make you responsible for their mistakes. When you receive goods make sure you and your employees understand the rules:

  1. Check the number of packages you are being offered and make sure it is the same number shown on the carrier’s despatch note. If you sign for three packages and later discover you only have two, the carrier is under no obligation to find (or even look for) the missing package. It’s your loss without recourse.
  2. Check the outer packaging and open and check the products inside their boxes for any sign of damage. If there is the slightest indication that damage may have occurred sign the Carrier’s despatch note as “DAMAGED GOODS”. If you fail to do this and later find that the goods have been damaged, you will have no claim on the carrier whatsoever, or Seabase. If the goods turn out to be ok… no damage done, as it were.
  3. It’s no good signing for the goods, and then telling the Boss that they are damaged! By then it’s too late and the Carrier cannot be held responsible for the damage which has occurred in transit.
  4. And it’s no good telling us! We will be sorry to hear about your loss, but we send out materials in good order and cannot be held responsible for damage that occurs on the way if you do not sign for the products in the manor specified above.
  5. If you need time to check the goods, make the Carrier wait. And don’t be tempted to sign for goods as “received un-checked”. It has no legal standing, and will leave you exposed to the same consequences as signing for them as received in good condition.

If you open the packages and there are goods missing – tell us as soon as possible (but within 3 working days) so we can check our despatch and if necessary, rectify our mistake. No one’s perfect but we accept our responsibility for filling the boxes and loading the pallets correctly.

Be careful – look once (count the packages), look twice (check for internal and external damage), and above all look out – or you may be letting the carriers of the hook and subsidising their profits!

In accordance with EC Directive’s and UK Law, we provide a 7-day cancellation starting from the day after the goods are received (a cooling off period), during which you have the right to cancel your order for any reason. To exercise this right, please contact us. You will be liable to pay the carriage / postage charges involved in returning the goods, and if we are charged for the return we reserve the right to deduct the cost from the amount to be refunded. Once you have told us that you want to cancel your order, we will normally refund your order the day we receive the goods in their original condition, or no later than 30 days of notifying us of your wish to cancel.

This does not affect your statutory rights as a consumer.

We offer a returns policy on goods that are not suitable or for other reasons such as defects – this also operates under a 7 day period from the time of receipt of the goods, but if there is a defect, this extends depending on the type of product. Most of the products on the site have their own manufacturing warranties which we will take up for you with the manufacturer. This does not affect your statutory rights as a consumer.

We want satisfied customers. Complaints are dealt with quickly and efficiently under our 100% quality policy. Your statutory rights are respected and exceeded. To enable us to do your complaint justice, contact us immediately you have a problem with full details by writing to info@seabase.eu. We prefer e-mail.

Our contact information can be found here. Before you write or call, read our product and surfboard warranties.

We totally respect your privacy because we demand respect for our own.
Seabase has a dedicated contact person for privacy issues. Please direct any privacy related problems / issues directly to the Data Protection Manager by emailing info@seabase.eu.

The only information that we hold on you is what you provide us with on the website at the time of ordering or during any enquiries. This information is collected through the ordering and the enquiry systems for the only reason of sending you your goods, and answering your questions and enquiries.

Any information held is collected lawfully and in accordance with the Data Protection Act 1998. Data is received by SSL Encryption, on computers behind up-to-date firewalls. Sensitive information such as credit / debit card information is not stored on our databases in plain text, but is further protected by encryption, and is deleted after we have used the information to process your payment. We do not pass any of your details on to anyone, and therefore no opt-out scheme is needed. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart or country selection.

When you provide personally identifiable information to Seabase Limited, we may use it to provide you with ongoing information about Seabase Limited’s products and services. Seabase Limited will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. To exercise this right please contact us immediately.

This does not affect your statutory rights as a consumer.

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Seabase takes care to ensure that all weights, measurements and descriptions of their products are accurate so the buyer will know exactly what they are buying. The price displayed will exclude VAT but shows VAT (in parentheses) so that you know exactly how much is being spent.

Other non-optional costs the buyer will incur, such as delivery or packing charges, are at the check-out. You will have the option to cancel your order if you do not agree with the freight/carriage charges. This does not affect your statutory rights as a consumer.

Seabase wants you to be 100 percent assured that your online transactions are as secure as they can possibly be. We have taken all online security precautions available to us at present. Seabase is a secure site using enhanced encryption technology.

How do I check if I have a secure connection?
Our secure connection starts at the point you enter personal data on the checkout page.

To check that your computer and Seabase are transmitting information securely, check to see if you have a locked padlock or key on your browser window or taskbar at the bottom of your screen.

Double clicking the padlock or key displays the certificate of security. For your additional assurance you will notice the address is prefaced https://, the s signifying that the site is secure. Enhanced site security as listed above is automatically turned on at the point where credit/debit card information is input. All credit and debit card information is encrypted on our databases, so in the unlikely event that security was breached your sensitive information is still encrypted. In the unlikely event you may suspect the slightest breach of security contact us immediately for our instant attention.

The carriage price for your order is calculated at the checkout. You can update the carriage by selecting the correct country from the VIEW BASKET page, and if you are in the UK provide your postcode for more accurate carriage pricing. Please note all carriage must be insured against damage.

UK Shipping
Prices start from just £3 for small items that can go in the post. Anything hazardous, or blanks and surfboards, go by courier by default. Prices start from £9 for most UK postcodes, and slightly more for a few postcodes on offshore islands and some parts of Scotland. If we can’t calculate automatically the carriage price we’ll let you know at the checkout and we’ll contact you to confirm or reject the carriage.

International Shipping
We ship daily to international destinations – most of which are in Europe. We use either postal services (£5) or courier services depending on the weight and size of your shipment. Anything hazardous will go by courier. We believe we have some of the most competitive prices – for example up to 30 kgs in weight to Ireland, or France, is just £16 excluding packaging and/or insurance.

When will my order be shipped?
Your order is shipped, subject to stock, on the same day we receive your order – if we have the order by 10 am. If we can ship before the couriers arrive we’ll do it. We aim for next business day delivery for most UK postcodes – offshore islands and some northern parts of Scotland go on a 2 or 3-day service to make it cheaper for you.

Any exceptions to the website’s carriage calculation?
Yes – shipping this type of equipment is tricky; the carriage price is a good estimate, subject to change. If we need to increase the carriage price we will be in touch to confirm. If we negotiate a reduction we’ll reduce the carriage charge without any reference to you – you’ll just get a cheaper than expected invoice.

Product Warranty: We stand behind our products 100%. All our products leave the warehouse in perfect condition. Since the brands we represent are the best in the industry, most of them contain comprehensive guarantees. These do not affect your statutory rights as a consumer. Seabase is a customer centred business. We will take all your problems seriously and always attempt to resolve any problems in mutually beneficial ways.

Custom & Factory Surfboards: See our separate Surfboard Warranty for details of guarantees for our factory-made surfboards.

Second Quality goods are sold as seen without warranty or guarantee. Generally, seconds or reject goods are structurally sound, but may have underlying problems that prevent them being sold as first quality. These problems in surfboards are clearly flagged, in other products they may not be easily seen or identified.

  • SeaSoft™ Surfboard Brands: 6 months on all manufacturing defects. (3 months for surf schools) No guarantees on breakage or damage caused by circumstances outside of our control.
  • Quiver® Surfboards: No guarantees on breakage or damage caused by circumstances outside of our control. 6 months on all manufacturing defects.

All Beyond® products are guaranteed as follows:

  • Beyond Bags & Covers: Guaranteed for 12 months against manufacturing defects including zips and materials, manufacture and straps and buckles.
  • Leashes: guaranteed for 6 months against breakage, but not fin cuts or misuse. In four years, we have had just a few leashes returned!
  • Deck Grips: Guaranteed for 6 months against fading, peeling and splitting, but only if applied to new boards and if purchased unpackaged.
  • Accessories: 12 months against all defects in manufacturing. Not guaranteed if used more than recommendations on all packaging.
  • Fins: Guaranteed against breakage for 6 months from date of purchase.

Beyond® Fins: If you can break one of these while surfing – laminated as they are with 15 layers of fibreglass – we’ll replace it up to 6 months from date of purchase. No quibble guarantees as these are the peak of quality. Brilliant fins.

Seabase Products: We take huge pride in our products. We’ve been making them for 40 years, and have over 50 years’ experience in this industry. You have total quality assurance.

If you have any further comments or any reason to be dissatisfied with the quality of your Seabase product after purchase please call our advice line on +44 (0)1637 875811 or write to info@seabase.eu.

These statements do not affect your statutory rights which are fully respected.

Surfboards are hand-crafted products. All our surfboards are warranted to be made from the finest materials to the highest specifications and standards by an experienced group of craftsmen.
Our surfboards are guaranteed to perform as intended by the shaper and designer. They utilises new industry methods, and are made using the most refined and proven materials. Like all sports equipment, no surfboard is guaranteed against breakage or damage, however caused, simply because the circumstances are out of our control. Surfing places huge demands on equipment; even small waves can create sufficient hydraulic pressure to snap a surfboard. The better the quality the less likely this is to happen; good surfboards are made with sufficiently strong qualities to absorb most impacts and flex. For 30 years we have sold surfboards made to our exacting standards, and inspected and approved each one before sale. Our reputation is behind them all.

FCS Futures, True Ames or Fins Unlimited make the advanced and technically futuristic fin system fitted to your board. The surfboard is quality-approved by Seabase, Europe’s largest independent distributor of advanced surfing equipment.

A full range of Beyond®, FCS®, True Ames and Quiver™ replacement fins, including the new Beyond lightweight Flexcore fins and Beyond Carboncore (the most advanced fins in the world) can be found at your local dealer, or from Seabase direct at www.seabase.eu.
For further security and to future-proof your surfboard, all replacement or enhancement our fins are guaranteed to fit the boxes fitted to your surfboard, and to be available as replacements for a period of five years from purchase. All our fins sold fit the boxes in all our boards – guaranteed.

Our surfboards are sold worldwide to a highly discerning client base. We make custom epoxy surfboards under the Quiver™ brand. For more details of our construction techniques, which vary depending on the board, call or e-mail us.

Summary of Surfboard Warranty: Our surfboards are warranted to made from the best materials to the highest known standards. Because of the nature of the sport of surfing, no guarantees against damage or breakage of surfboards are offered or implied.

If you have any further comments or any reason to be dissatisfied with the quality of your surfboard after purchase please call our advice line on +44 (0)1637 875811 in Northern Europe, +33(0)558 41 77 05 in Southern Europe, or e-mail sales@seabase.eu. We promise you our immediate attention.

Nothing stated here affect your statutory consumer rights, which are fully recognised by Seabase and its affiliate companies.

Seabase UK, Ireland & Scandinavia

SEABASE LTD
Unit 10, Seabase Industrial Estate
Newquay
Cornwall
UK
TR7 2SX

VAT Number: GB 383 8200 48
Company Registered in England
No: 3036364

50° 24′ 21.70″N
5° 03′ 40.79″ W

Tel: +44 (0) 1637 875 811
Fax: +44 (0) 1637 877 114
e-mail: info@seabase.eu

Seabase Europe, North Africa & Canary Islands

SEABASE LTD (FRANCE)
245 Av. des Tuileries
Z.A. De Pédebert
40150 Soorts-Hossegor
France

TVA Number: FR 41 410 165 609
Company Registered in France as a Succursale
RCS No: DAX B410 165 609

43° 40′ 09.58″ N
1° 23′ 07.59″ W

Tel: +33 (0)5 58 41 77 05
Fax: +33 (0)5 58 41 91 18
e-mail: info@seabase.eu

Seabase Pacific Australia & NZ

Tel: +61 730 534 061
e-mail: info@seabase.eu

E-mail us for our contacts and addresses in Spain, Portugal, Ireland, Germany, The Netherlands and Italy.