Seconds & Rejects Policy:
 
From time to time we have goods for sale marked as Second Quality, or seconds. This means, in all cases, that while the product might well be generally sound, fit for purpose, and useable, it might also contain structural or cosmetic variations that would prevent us from honestly selling the goods as First Quality. The goods are therefore sold as damaged goods, and are sold on a Buyer Beware or Caveat Emptor basis. You should be aware these goods may be defective, or unsuitable for purpose, and are sold as such. They are always available for inspection before purchase. We will always endeavour to make sure the product is useable. If it is in less than a reasonably useable condition, it will be marked and sold as a Reject Quality, or reject and priced accordingly.  
 
Below we explain what catagories of goods might contain seconds, and what problems you may expect.
 
"Goods sold by Seabase as Second Quality or Reject Quality are sold subject to the understanding that no guarantees or warranties as to the suitability of the product for any particular purpose is offered or implied. The buyer must satisfy himself, on inspection, that the product suits his or her purpose, and accepts the goods on that basis. No returns or claims will be considered after sale"
 
Blanks - Second Quality:  Blanks are sold as second quality for some or all of the following reasons.
  • The blanks may contain voids, shown only by lighting the blank against a bright white light source before use.
  • The blanks may contain late close marks, shown only by lighting the blank against a bright white light source.
  • The blanks may contain lines where the foam has cured earlier than the surrounding foam.
  • The blanks may contain soft spots caused by incorrectly mixed foam, or pre-curing foam.
  • The blanks may contain defective stringers, usually obvious on inspection.
  • The blanks may contain incorrect rockers in the stringers.
  • The blanks may contain small sections missing, but still be useable for some surfboard.
  • The blanks might have a slight twist.
  • The blanks may have yellowed over time - the core usually remains white.
  • The blanks may not be as described - i.e. they may be marked with incorrect sizes.
  • The blanks may be particularly airy, showing as bubbles in the blank when shaped.  

 Fibreglass Cloth - Second Quality:

  • Fibreglass cloth may contain dirty marks, not visible at the time of purchase but useable in non critical areas.
  • Fibreglass cloth might contain small streaks of dirty yarn, visible but not easy to cut out.
  • Fibreglass cloth may, on lamination, show silver lines where the finish has not stuck to the cloth.
  • Fibreglass cloth may have been damaged by moisture, which will sometimes show as silvery streaks.
  • Fibreglass cloth may be a different weave to that indicated.

Polyester Resin - Second Quality:

  • Resin may be a little past its best-by date, but is still useable.
  • Resin may be contaminated by a product, but is still useable in non-cosmetic areas.
  • Resin may be out of colour specification, but can be used for repairs and in non-critical cosmetic areas.
  • Resin may be slightly over- accelerated, making it faster than usual but useable with less catalyst.
  • Resin may be slightly under- accelerated. making it slower than usual but useable with more catalyst.
  • Resin may be used for General Purposes, but was previously a higher specification resin.
  • Resin may be nearing its sell by date.

 

In all cases, your statutory Consumer Rights are fully realised and respected.
For details of our other product policies, see our Product Warranty or our separate Surfboard Warranty.